A 2023 survey conducted in Austria with 1,000 participants investigated the relationship between media trust and consumers’ willingness to pay (WTP) for online news in the post-pandemic era. The results indicate a strong correlation between media trust and both WTP and actual media expenditure. This highlights the importance of trust in securing financial sustainability for media organisations. As free content dominates the digital landscape, media companies must rebuild trust to encourage consumers to pay for credible news.
The media industry faces various challenges due to digital disruption and declining trust. While scepticism toward the media is not new, the pandemic accelerated its decline. Trust in media is essential for democracy and economic stability, yet media institutions remain among the least trusted. Despite increased news consumption during the pandemic, trust did not improve. This decline in trust has affected financial sustainability, forcing media companies to shift from ad-based models to paid subscriptions. However, WTP for news remains low, stagnating at 17% globally and only 13.7% in Austria.
Media trust is a crucial factor in social interactions and economic behaviour. Trust in media means audiences believe the media will perform its role satisfactorily. Without trust, the media cannot serve its democratic function, however, it should not be unconditional and should be accompanied by critical media literacy. Trust also involves uncertainty and a leap of faith, as audiences cannot always verify news content. The digital age complicates trust with misinformation, fake news, and algorithm manipulation. Media organisations have also contributed to declining trust through poor reporting and inaccuracies. Since consumers cannot assess media quality before consumption, trust plays a key role in their decision to pay for content. Building trust requires a focus on journalistic integrity and media branding.
From an economic perspective, trust in media brands influences consumer decisions and financial support. Trusted brands create competitive advantages, increasing WTP. Prior studies show that consumers are more likely to pay for news from trusted sources. Economic theories suggest that consumer preferences determine the value of a good: when consumers trust a media brand, they perceive it as more valuable and are more willing to pay for its content. However, free alternatives on social media and financial constraints make it difficult for media companies to convince consumers to pay.
The sample for the online survey, conducted by the Austrian Gallup Institute in October 2023, consisted of 1,000 respondents aged 16 and older, representing Austria’s web-active population. The survey measured media usage, trust, perceptions of media performance, payment behaviours, WTP, and trust in political institutions. Multiple regression analyses were conducted to test hypotheses. Predictors included socio-demographics, media use, and political trust, with interaction terms to test moderation effects.
The results show that trust in media significantly influences WTP and media expenditure. Public service media were rated as the most trustworthy, with television and radio considered more credible than social media. Although media consumption is high, 25% of respondents avoid news, citing psychological stress and lack of trust. Trust in political institutions is low, with only 12% expressing high trust. There is a moderate correlation between media trust and WTP, indicating that trust influences payment behaviour. Political trust also correlates with WTP and media expenditure, suggesting that those with higher trust in political institutions are more likely to support paid news.
Regression analysis shows that higher education and larger households predict higher WTP, while older age, being female, and living in rural areas predict lower WTP. Media use is also a significant predictor, with frequent media users showing higher WTP. Political trust independently predicts WTP, and its interaction with media trust further strengthens this relationship. Media trust remains a significant predictor of WTP across models, though its effect weakens when political trust is considered. When media expenditure is analysed as the dependent variable, similar patterns emerge, though with lower explanatory power. Income significantly influences media expenditure, while media trust loses significance in complex models.
Trust in the media is important for both democratic and economic reasons. Trust enables informed citizenship and financial stability for media organisations. The survey results confirm that trust strongly predicts WTP and media expenditure. As the pandemic increased scepticism toward media due to misinformation and political biases, and social media has further weakened traditional media, trust has become even more critical for securing paid subscriptions. Consumers prioritise credible media brands, which influences their willingness to pay. Therefore, media organisations must focus on rebuilding trust and demonstrating the value of their content.
To restore trust, transparency is essential. Providing insight into journalistic processes can help regain credibility. Fact-checking, ethical reporting, and clear labelling of content can also enhance trust. Accountability is another key factor, requiring strict ethical standards and swift correction of inaccuracies. Engaging with audiences and considering their perspectives can strengthen trust and loyalty.
Beyond trust, understanding other factors influencing WTP is crucial for media sustainability. Socio-demographic factors play a role, highlighting the need for flexible pricing strategies such as micropayments. Regular news consumers tend to trust the media more and are more inclined to pay for content. Advanced data analytics and AI can help tailor content recommendations and increase engagement.
While quality journalism is important, media companies must also focus on branding and marketing. Consumers’ willingness to pay depends not only on content quality but also on brand perception. Strong media brands create competitive advantages, increase perceived value, and drive higher WTP. Marketing and psychology research emphasise the importance of brand trust, yet this remains an underexplored area in media studies.
Voci, D., Karmasin, M., Luef, S., Förster, S., & Kaltenbrunner, A. (2024). Trust has a price?! Unraveling the dynamics between trust in the media and the willingness to pay in the post-pandemic scenario. Journalism, 0(0). https://doi.org/10.1177/14648849241311101
The rise of generative AI, particularly since the launch of ChatGPT in late 2022, has revolutionised journalism by making AI tools accessible to the general public, including journalists. However, it does not only reshape journalism workflows but also presents a critical opportunity for journalism funders to support innovation and ethical AI adoption, ensuring that newsrooms are equipped to navigate this transformation responsibly and effectively.
While earlier research focused on automated journalism, the mainstream adoption of generative AI has prompted fresh ethical debates and newsroom discussions about oversight and guidelines. However, many journalists have independently experimented with these tools, using them to simplify and enhance their work without compromising journalistic values.
Based on interviews with journalists in Singapore, an AI-forward global hub, generative AI has introduced a cultural shift, enabling journalists to adopt new technologies despite challenges like limited resources, ethical concerns, and structural misalignments. The findings propose a “value-motivated use” perspective, emphasising how AI can support good journalism without replacing its core principles. Journalists have a role as active participants in reshaping the field, offering insights for educators, scholars, and practitioners.
Journalists are increasingly integrating AI tools into their work, using them across various stages of news production. AI proves especially helpful in gathering information by suggesting potential answers, locating sources, and identifying trends. Tools such as ChatGPT allow journalists to quickly narrow down reliable information, which they verify through traditional methods like cross-checking with trusted sources. AI assists in generating interview questions and transcribing interviews, often improving accuracy over time through machine learning.
When it comes to writing and presenting news, journalists often use AI to create drafts of straightforward stories, based on press releases or weather announcements, among others, and to simplify or translate complex ideas. Applications like Hemingway Editor refine text by improving clarity and conciseness. AI also helps generate headlines and summaries tailored for online engagement, though journalists generally edit these outputs to ensure quality and alignment with their style. Beyond text, AI supports creating visuals and coding assistance, offering suggestions for graphics or blocks of code to speed up production. However, journalists maintain creative control, ensuring AI-generated content aligns with their editorial vision.
AI is also employed in editing by identifying gaps or biases in stories, helping reporters consider perspectives that might otherwise be overlooked, and checking facts. It streamlines grammar corrections and word count adjustments, although the final phase of editing is always done by humans. In news promotion, AI helps locate related articles for cross-promotion and generates social media captions, though these often require further human refinement to match professional standards.
While AI boosts efficiency and productivity, journalists remain cautious about its limitations. Many stress the importance of verifying AI output, as it can omit key information, hallucinate false facts, or present biased perspectives. The opacity of AI processes, such as the sources it relies on, adds to this scepticism. Journalists also voice concerns about ethical considerations, such as whether AI compromises their integrity when contributing to their work. They believe human oversight is crucial to maintain the core values of journalism, including truthfulness, accuracy, transparency, balance, and integrity. Without this oversight, there is a risk of spreading misinformation or perpetuating harmful stereotypes.
Despite these reservations, journalists recognise AI’s potential to enhance their work when used responsibly. They emphasise that AI should complement, not replace, human decision-making and creativity. Ultimately, journalists prioritise their professional values when deciding how to integrate AI into their workflows.
Wu, S. (2024). Journalists as individual users of artificial intelligence: Examining journalists’ “value-motivated use” of ChatGPT and other AI tools within and without the newsroom. Journalism, 0(0). https://doi.org/10.1177/14648849241303047
Local journalism faces significant challenges around the world, resulting in the decline of newspapers in various regions, often referred to as “news deserts.” These areas suffer from a lack of reliable news sources, resulting in diminished access to important information that citizens need to participate actively in their communities.
This trend is also alarming for journalism funders, as local journalism plays a critical role in maintaining a well-informed public. With fewer reporters covering city councils, school boards, and local events, citizens are left with limited information about issues affecting their lives. This lack of coverage can create a vacuum of knowledge, undermining democratic processes at the local level.
There are several factors contributing to the rise of news deserts. The digital age has brought about immense changes in how people consume news, with many turning to social media and online platforms for information. Traditional newspapers have struggled to adapt to this new environment, leading to declining subscriptions and advertising revenue. Furthermore, the consolidation of media ownership has resulted in fewer local voices and a focus on profit over community service. As large corporations buy up local papers, they often slash staff and resources, further weakening local journalism’s capacity to serve its community.
Depopulation is another significant factor. As younger generations move to urban centres seeking better opportunities, remaining populations often consist of older residents who may have different news consumption habits or limited access to digital media. This demographic shift creates a cycle where diminished local engagement leads to reduced journalistic coverage, which in turn accelerates depopulation, as residents feel less connected and informed about their communities.
The Castile-La Mancha region in Spain serves as an example of how depopulation can lead to news deserts, as it has seen significant population decline, and with it, the local media landscape has dramatically changed. Fewer people means less advertising revenue, which newspapers rely on, ultimately resulting in cuts to staff and resources. Like many areas suffering from similar trends, Castile-La Mancha faces a decline, not just in quantity, but also in the quality of news coverage.
Local media distribution mirrors the region’s polycentric demographic patterns, with outlets clustered in urban centres while rural zones remain underserved. Demographic indicators such as low population density, aging communities, and the absence of younger populations strongly correlate with the lack of media presence, while factors like business activity or income levels show limited influence.
Public services in depopulated areas, such as healthcare and education, remain relatively intact due to public efforts. However, media access heavily relies on private investment, as third-sector media remain underdeveloped. Future research should explore the potential of municipal broadcasters and public communication policies in these regions. Distance and territorial structure further exacerbate media absence, with logistical and administrative barriers isolating peripheral zones.
The complex relationship between depopulation and media absence suggests the need for further exploration, including how media might attract or retain populations. Local journalism’s ability to fulfil grassroots values is critical, alongside the role of civil society and social media in filling informational voids. Emphasising community resilience may offer new perspectives on addressing these challenges.
Saiz-Echezarreta, V., Galletero-Campos, B., & Arias Molinares, D. (2024). From news deserts to news resilience: Analysis of media in depopulated areas. Journalism, 25(12), 2641-2660. https://doi.org/10.1177/14648849231218818
In response to the changing media environment, journalism programmes are increasingly emphasising the importance of skills such as adaptability, critical thinking, and audience engagement. This reflects a shift from simply teaching traditional skills to preparing students for a future where they are expected to integrate new technologies and diverse perspectives into their work. A significant part of the discussion revolves around how journalism educational institutions must innovate their curricula to meet these challenges, fostering a culture of lifelong learning among journalists. This is particularly important for journalism funders, as their support plays a crucial role in equipping future journalists with the tools to navigate and adapt to the shifting landscape, ensuring the sustainability and impact of quality journalism.
Drawing from insights gained from fifty experts in journalism and education, a study conducted in the Netherlands employed scenario planning to explore various potential futures for journalism education. This method considered both certain trends, such as ongoing technological advancement and the necessity for journalists to engage with their audiences, and uncertain trends, which include the blurring of professional boundaries within journalism and the growing need for collaboration across disciplines.
The study found four plausible scenarios for the future of journalism education. The first scenario, “Back to Basics,” emphasises a return to foundational skills centred around traditional journalism standards, focusing on research, interviewing, and a critical understanding of political and social contexts. The second scenario, “Mix & Match,” allows for personalised learning paths, where aspiring journalists can curate their educational experiences based on individual needs and interests, often leveraging audience collaboration and advanced technology. In the third scenario, “Creators United,” students are trained not just as information providers but also as active participants in journalism, working closely with media organisations and engaging directly with their communities. The final scenario, “Learn for Life,” envisions a flexible, open-ended form of education where traditional structures like diplomas may disappear, allowing journalists to navigate their own paths and explore varied formats and subjects.
Journalism education needs to evolve continually, and educators should prioritise teaching new skills while reconsidering the fundamental journalistic values that should always underpin such training. These insights contribute to the broader discourse on how journalism programmes can stay relevant in the rapidly evolving media landscape, highlighting the importance of flexibility, innovation, and a commitment to understanding the journalist’s role in society.
Severijnen, M., & de Haan, Y. (2024). Educating for a Changing Media Landscape: Four Scenarios for Journalism Education in 2030. Journalism Studies, 25(16), 1931–1948. https://doi.org/10.1080/1461670X.2024.2406814
The quality of news articles is assessed not only by their content but also by the media brand which publishes them. In today’s information-saturated environment, brands serve as cognitive shortcuts for readers, helping them navigate vast amounts of information. Consumer-based brand equity (CBBE), defined as the value a brand holds based on consumers’ awareness and associations, plays a critical role in this process. It is crucial for those providing financial support to journalism to understand this dynamic, as it emphasises the significance of brand reputation and the potential influence of brand equity on public trust and the perception of journalistic quality.
The role of journalism in supporting democratic societies is widely acknowledged. The quality of journalism is often gauged by its impartiality, reliability, and factual accuracy. However, there is no universally agreed-upon definition of news quality. There is a discrepancy between how journalists and consumers evaluate quality. However, studies indicate that the majority of news recipients can distinguish high-quality articles. This research extends this understanding by examining how media brands affect recipients’ assessments of news articles, particularly through CBBE.
Media brands act as reliable indicators of news quality, particularly in an environment where readers cannot personally verify the events covered in news stories. Brands convey emotional and cognitive associations that shape perceptions of content even before it is consumed. For example, articles from well-known, quality brands are typically rated more favourably than those from tabloid brands, even when the content is identical. This makes the media brand a critical factor in shaping audience evaluations, particularly in the online news environment, where strong brands often exert a greater influence on news selection than the content itself. The increasing prevalence of sensationalism has further obscured the distinction between quality and tabloid media, resulting in a convergence where both seek to deliver factual yet appealing content.
The study reveals that consumers rely on heuristic cues, such as media brands, to assess news quality when direct content evaluation is not possible. In this context, CBBE emerges as a critical factor. A positive CBBE results in stronger brand loyalty, higher perceived quality, and more favourable brand associations, all of which influence how consumers assess news quality. The familiarity of a media brand can prompt the formation of cognitive associations, which in turn influence the perceived credibility and accuracy of the news articles it publishes. The research demonstrates that articles from reputable brands like Süddeutsche Zeitung are generally evaluated more favourably than those from sensationalist brands like Bild. This effect is mediated by CBBE.
For journalism funders and donors, the implications are clear. CBBE, driven by brand awareness and consumer associations, directly impacts the perceived quality of news, particularly in areas such as factual accuracy, impartiality, and relevance. News outlets with a strong, positive brand identity can effectively signal high-quality journalism to their audiences, even in cases where the actual content may not be significantly different from that of their competitors. This indicates that maintaining a robust and reliable media brand is vital for maintaining audience trust and ensuring that quality journalism is recognised and valued by the public.
The research also examined how the impact of CBBE differs across various quality subdimensions. It revealed that brand influence was particularly strong in assessments of factual accuracy and impartiality, while its impact was less pronounced for dimensions like comprehensibility. This suggests that readers may rely more heavily on brand equity when evaluating elements of news that are more challenging to assess based on the content alone. For journalism funders and donors, this emphasises the value of investing not only in the production of quality journalism but also in the development and maintenance of strong media brands. A positive brand image is an effective tool for ensuring that quality journalism is perceived as such by its audience.
The convergence of quality and tabloid journalism also presents another challenge. The role of media brands in signalling news quality becomes even more critical. Funders and donors need to consider how this convergence affects public perception of journalistic quality and what it means for their support of independent, high-quality journalism. In a media landscape where strong brands can enhance the perceived quality of journalism, supporting media outlets in building their brand equity may be as important as funding content creation.
Nevertheless, while CBBE plays a significant role, other factors like brand knowledge and the physical presence of media outlets (e.g., their visibility in public spaces) also contribute to how news quality is perceived. For funders and donors, understanding the full range of factors that influence audience perception of quality is essential for making informed decisions about where to direct their support. By helping media outlets build positive brand equity and maintain a strong public presence, funders can enhance the impact of their contributions, ensuring that quality journalism is recognised and trusted by the public.
Leuppert, R., Bruns, S., Rahe, V., & Scherer, H. (2024). What’s a news media brand worth? Investigating the effect of cognitive brand representations on recipients’ quality assessment of news articles. Journalism, 0(0). https://doi.org/10.1177/14648849241285497
Defector, a for-profit, employee-owned news organisation, has successfully balanced its economic viability with its journalistic values—an achievement many news outlets struggle to attain. Founded in 2020 by former journalists from the sports blog Deadspin, Defector has distinguished itself with its employee-owned cooperative model and its rare economic success.
Traditionally, US journalism’s financial model has been anchored in the “dual-product model,” where news organisations generated revenue by selling content to the public and selling the public’s attention to advertisers. However, with the rise of the internet, this model has faced significant disruptions, prompting a search for new revenue streams.
One proposed solution has been audience engagement, which involves news organisations interacting with their audiences, mainly focusing on diverse and marginalised communities. This idea has been championed by some as a moral obligation and a potential source of revenue. For instance, studies have suggested that engaging with marginalised communities can lead to new financial support for news organisations. The Columbia Journalism Review has also noted that more engaged audiences tend to contribute more financially. This optimism is based on the belief that, as journalism shifts towards direct audience support, engagement activities will become essential in building and sustaining these audiences, thereby increasing revenue potential.
However, there is scepticism regarding the effectiveness of engagement activities as a revenue strategy. Critics argue that, while engagement might foster a sense of community, there is little empirical evidence to support the notion that it leads to economic success. Moreover, some contend that the focus on engagement, especially through web metrics, can harm journalism’s financial health by encouraging the pursuit of viral content at the expense of long-term loyalty and viability.
Defector serves as a compelling case study in this debate. Its success is closely linked to its emphasis on audience engagement, particularly through its comments section, which plays a central role in both community building and economic gain.
Defector’s business model features a tiered subscription system, with a notable portion of subscribers opting for the more expensive tier that grants access to engagement activities like commenting. This indicates that a significant number of subscribers are willing to pay a premium for the ability to engage with the community, suggesting that Defector’s economic success is indeed tied to its engagement practices.
Defector’s engagement activities, including an active comments section, Q&A sessions, and interactive events, contribute to its community-building efforts and financial stability. The comments section, in particular, is highlighted as a key engagement tool. It encourages subscribers to interact not only with the content, but also with each other, fostering a sense of ownership and accountability among users. This self-moderation helps maintain a civil and constructive discourse, contrasting with the often-toxic environments found in free-to-access comments sections on other sites.
In addition to the comments section, Defector regularly hosts Q&A sessions and events on platforms like Twitch, where journalists engage with subscribers in a more informal, personal manner. This helps journalists better understand their audience and solidifies the bond between the staff and the community, creating a sense of belonging that goes beyond the typical journalist-reader relationship.
Three key factors contributing to Defector’s success can be identified: positive engagement, a strong sense of community, and delivering clear value to subscribers. The positive environment fostered by the site’s paywall ensures that those who participate are genuinely interested in the content, benefitting both subscribers and journalists. This sense of community, carried over from Deadspin, is intentionally cultivated and has led to a loyal subscriber base willing to pay for premium engagement opportunities. Finally, Defector’s success is also attributed to the high quality of its content, which subscribers view as worth paying for, ensuring that engagement efforts are not just superficial, but are tied to delivering real value.
While Defector’s model is not universally applicable, especially given its niche focus on sports and culture and its roots in Deadspin, it offers valuable insights for other news organisations. By centring their business models around their audience, news organisations can potentially achieve a better balance between economic stability and journalistic ideals. However, there is still a need for further research to explore how Defector’s model can be adapted or replicated in different contexts, particularly in understanding the perception of its audience and how this contributes to its success.
Ferrucci, P. (2024). Engagement as Revenue in Journalism: Turning Community, Comments, and Access into Economic Viability. Journalism Studies, 1–19. https://doi.org/10.1080/1461670X.2024.2380713
In the summer of 2023, amidst ongoing debates on artificial intelligence’s cultural and economic impact, the American Journalism Project (AJP) announced a partnership with OpenAI. This collaboration aimed to provide funding for the innovative use of AI in local newsrooms. Although OpenAI’s donation of US$10 million was smaller than recent contributions from Meta and Google, it marked a significant moment where a leading technology company sought to support the news industry through philanthropy.
Sarabeth Berman, CEO of the American Journalism Project, emphasised the opportunity to involve local news organisations in shaping the implications of generative AI. She highlighted the dual role of venture philanthropists in both fostering innovation and mitigating the financial decline of local news. AJP is part of a broader movement of venture philanthropy programmes, including the Google News Initiative and Meta Journalism Project, which are increasingly influential in journalism. These organisations position themselves as key players in revitalising local journalism through entrepreneurial ideologies and market-oriented solutions.
Venture philanthropists frame the crisis in local news as an opportunity for innovation, portraying themselves as essential in matching financial resources with deserving organisations. They argue that their investments can achieve sustainability and growth in local news where market forces have failed. John Thornton, a co-founder of AJP, compared venture philanthropy to venture capital, suggesting that these funds are necessary to support mission-driven news organisations.
This approach links financial growth directly to the success of local journalism, positioning revenue generation as a critical measure of success. AJP’s impact report claims that their grantees generally grow significantly in revenue, suggesting that venture philanthropy can address market failures in local journalism. However, critics note that much of this funding tends to benefit already affluent communities, raising questions about the equitable distribution of resources.
Venture philanthropists also play a crucial role in disseminating practical knowledge and technical capabilities in journalism. They offer training, best practice guides, and case studies to help news organisations integrate new technologies and business strategies. For example, the Google News Initiative supports projects like the Post and Courier’s use of Google Analytics to develop paid newsletters, demonstrating how local newsrooms can adopt innovative practices to drive revenue growth.
The influence of venture philanthropy also extends beyond financial support, to shaping the discourse around journalism’s future. These organisations produce significant discussion about journalism, promoting their own role as arbiters of change and innovation. They position themselves as knowledgeable experts who understand how to best use available philanthropic capital to achieve sustainability in journalism.
The discourse of venture philanthropy often merges financial and public missions, suggesting that market-oriented strategies can serve the public interest. For instance, Elizabeth Green, co-founder of AJP, stressed the need for expert teams to raise diverse revenue and develop strategic leadership within local news organisations. This framing implies that financial sustainability and public mission are intertwined and that successful organisations must navigate market realities to fulfil their public roles.
Venture philanthropy organisations also respond to journalism critiques, such as the need for diversity and equity, by framing these issues as mission and business goals. They highlight successful examples of integrating diversity into their product and audience development strategies, suggesting that these efforts can attract philanthropic funding.
According to this study, venture philanthropy’s blending of financial concerns with public mission creates a powerful discourse that shapes how resources are directed in journalism. While some critics argue for increased public and government support for local journalism, venture philanthropists present a compelling alternative by leveraging market-driven innovation and philanthropic capital to address the ongoing crises that the industry has been facing for more than a decade.
Creech, B. (2024). Venture Philanthropy, Local News, and the Murky Promise of Innovation. Media and Communication, 12. https://doi.org/10.17645/mac.7496
Reaching young people has become a strategic priority for Public Service Media (PSM) in many Western countries, as these organisations face challenges in engaging those audiences with the news. To expand their reach, PSM organisations often rely on social media platforms. However, this reliance creates dependencies on platforms like Facebook, Instagram, and Snapchat. These platforms are driven by commercial interests, leading to datafication and algorithmic filtering, which do not align with the values driving PSM, such as universality, independence, diversity, and accountability. As gatekeepers, these platforms significantly influence news dissemination, posing challenges to journalistic integrity and PSM’s core ideals. These concerns are particularly relevant given the central role of digital intermediaries in reaching youth.
This study focuses on the Norwegian Broadcasting Company (NRK), Norway’s public service media (PSM) organisation, and its efforts to target young audiences on Snapchat. Despite the global popularity of TikTok, Snapchat remains a major platform in Norway, particularly among young adults. As scholarly research on how newsrooms navigate Snapchat’s rules and metrics for disseminating news is limited, this study aims to fill that gap by exploring how journalists produce news for Snapchat, while adhering to PSM obligations and examining the implications for content dissemination and audience reach.
The research uncovers complex gatekeeping processes throughout the publication process, referred to as “dynamic gatekeeping,” in which journalists navigate Snapchat’s algorithmic gatekeeping. This involves interpreting audience metrics, adhering to Snapchat’s guidelines, and responding to audience reactions as seen in analytics. NRK’s news flow on Snapchat involves a reciprocal relationship between journalistic decisions and platform algorithms. The study identifies three key gate-keeping stages: pre-publication, publication-stage, and post-publication.
In the pre-publication phase, journalists at NRK UNG (NRK Youth) use Snapchat metrics from the Story Studio to prioritise and produce news stories. This data provides detailed information about the audience and influences decisions on news topic selection and presentation. The goal is to maximise engagement from the target youth demographic. The newsroom monitors metrics such as click-through rates, reading times, and audience demographics. They adjust the content to align with audience preferences and algorithmic influences. Despite relying on these metrics, journalists argue that they prioritise independent editorial decisions based on news values and ethics.
During the publication stage, Snapchat’s algorithms directly influence the selection of “tiles” (front page visuals for Snapchat editions) through ABCD testing. This testing helps determine which tile will engage the audience most effectively, influencing the prominence of specific stories. The newsroom creates multiple tiles for each story and uses algorithmic feedback to improve future editions. This process highlights the interplay between the platform’s algorithmic decisions and journalistic content creation.
Post-publication, Snapchat’s flagging system enforces community guidelines by restricting the dissemination of content deemed inappropriate. This flagging often frustrates journalists, as it limits the reach of what they believe to be important stories. Violations, such as those related to graphic content or commercial elements, result in flagged stories that only reach existing subscribers. Journalists adapt by modifying content to avoid flagging but express concerns about the inconsistent enforcement of guidelines and its impact on editorial integrity.
The study examines the complex and ever-changing relationship between PSM journalists and Snapchat’s algorithmic gatekeeping. It underscores the difficulties of upholding journalistic independence while reaching out to younger audiences on external platforms. These findings call for careful consideration of the implications for PSM’s editorial autonomy and the credibility of their news coverage. As PSM organisations grapple with these challenges, the study recommends additional research into the broader effects of platform algorithms on journalistic methods.
Røsok-Dahl, H., & Kristine Olsen, R. (2024). Snapping the news: Dynamic gatekeeping in a public service media newsroom reaching young people with news on Snapchat. Journalism, 0(0). https://doi.org/10.1177/14648849241255701
In this study, published in Journalism, the authors explore the difficulties that news organisations encounter in generating revenue, especially in the digital age. Journalism plays a vital role in democratic societies by providing crucial information and promoting accountability. Despite this, people are generally hesitant to pay for news, so with declining advertising income and low subscription rates, news organisations are struggling to sustain their operations. This study investigates the reasons behind this reluctance, focusing on motivation for news consumption and the perception of news as a public good.
The research is conducted in Singapore, a technologically advanced and economically prosperous nation with a unique media landscape. Singapore’s media is tightly regulated and mostly state-owned but generally trusted by its citizens. This context offers a fertile setting to examine the interplay between motivations, the perceived importance of news, and public willingness to pay. The study used a national online survey of 818 Singapore residents to ensure a representative sample.
The survey measures various motivations for consuming news, including surveillance (staying informed), socialisation (discussing news with others), and seeking entertainment. It also assesses participants’ perceived importance of news, both personally and socially, as well as their willingness to pay for news. The findings reveal that motivations related to socialisation and entertainment are positively associated with the willingness to pay for news. However, despite being highly rated, the motivation for staying informed does not directly correlate with a willingness to pay. Additionally, perceiving news as personally important increases the willingness to pay, while perceiving news as socially important does not have the same effect.
The analysis in the study reveals an indirect effect, where the motivation for surveillance leads to a willingness to pay, due to the perceived personal importance. This implies that individuals may not pay directly for news to stay informed, but they might be willing to do so if they consider it personally relevant. These findings show that it is important for news organisations to emphasise the personal relevance of their content to encourage subscriptions.
Additionally, the research reveals a difference in how individuals value news compared to its importance in society. People may consider news as a public good when it provides information, but as a private good when it serves entertainment or socialisation purposes. This influences their willingness to pay for news accordingly. This dual nature of news creates challenges for news organisations in monetising their content, as the traditional role of news in society does not generate financial support.
The study also acknowledges limitations, including the use of self-reported data and the specific context of Singapore, which may not apply to other countries. Future research could investigate similar questions in various contexts and analyse factors such as trust in media, current news consumption habits, and the potential market among younger audiences.
In conclusion, the article offers valuable insights into the complex connection between importance and economic viability. These findings indicate that news organisations should broaden their content strategies to appeal to a broader range of motivations and highlight the personal relevance of their journalism to encourage greater financial support. This approach can assist news outlets in navigating the ever-changing media landscape and establishing more sustainable revenue models.
Tandoc, E. C., & Seet, S. (2024). News you can refuse: If news is important, why aren’t more people willing to pay for it? Journalism, 0(0). https://doi.org/10.1177/14648849241253143
Launched in 2018, the Google News Initiative (GNI) aimed to strengthen journalism through collaboration with news institutions through financial and training support paid for by Google. The initiative claimed to focus on elevating quality journalism, evolving business models for sustainability, and empowering news organisations through technology. Initially targeting European newsrooms, the programme later expanded globally, supporting hundreds of media organisations with over US$ 300 million. Amidst journalism’s institutional crisis due to digitisation and declining ad revenue, the GNI provided crucial funding, especially in regions like the Middle East and Africa.
Innovation in journalism, essential for survival, encompasses incremental and radical changes driven by technological advancements like AI and data practices. Responsible innovation emphasises anticipating and mitigating potential harms, ensuring innovations align with societal values. However, challenges include power imbalances and the risk of infrastructural capture, where news organisations depend heavily on tech platforms for innovation, potentially compromising editorial autonomy. As digital platforms shape news content distribution, news publishers increasingly rely on them, raising concerns about platform power and editorial autonomy. The concepts of media capture and infrastructural autonomy shed light on the implications of the financial support given by digital platforms to news organisations to cover costs related to innovation projects.
The GNI Innovation Challenge, analysed in this academic article, has supported 43 projects in Africa and the Middle East until 2021, with a significant concentration in 2019 and 2021. Projects primarily focused on technological innovation, audience building, and business model development, with a notable emphasis on AI solutions in newsrooms. The study shows that this support has been unevenly distributed across the region. Middle Eastern countries like Israel, Jordan, and Lebanon have attracted more projects involving emerging technologies compared to other countries.
Yet, as the study found, the implementation of technological innovations in these regions has been faced with several challenges, including the lack of skilled professionals, high hiring costs, and reliance on third-party vendors. Moreover, many projects have not led to viable products due to funding limitations and a lack of ongoing support. Additionally, the co-funding requirement imposed by Google on the media outlets requiring this support has added a financial strain on news organisations, further hurting their sustainability.
While some projects strove for inclusiveness by engaging diverse stakeholders, others were developed primarily by organisations outside Africa and the Middle East, limiting their impact on local development. Generally, the reliance on platforms like Google for infrastructure and funding creates dependencies that can hinder the autonomy of news organisations.
In conclusion, while the GNI Innovation Challenge has provided valuable support for technological innovation in Africa and the Middle East, there are significant challenges that need to be addressed to ensure the sustainability and inclusivity of these projects.
de-Lima-Santos, M., Munoriyarwa, A., Elega, A., & Papaevangelou, C. (2023). Google News Initiative’s Influence on Technological Media Innovation in Africa and the Middle East. Media and Communication, 11(2), 330-343. https://doi.org/10.17645/mac.v11i2.6400