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In a research article published in Digital Journalism, Bernadette Uth shows that audiences in Germany are rather reserved when it comes to using participatory features in journalism, despite believing that they are an important element in building trust. These findings show that even modest investments in audience engagement can strengthen trust and loyalty, key foundations for the long-term sustainability and public value of independent media.

Journalism has long relied on sales and advertising. In recent years, this model has become harder to sustain, therefore, many newsrooms now look for new ways to earn money and keep their audiences. One growing approach is to focus on a smaller group of loyal readers rather than the general public.

Digital media have changed what audiences expect from news. People can now respond to stories, share their views, or take part in discussions. Researchers have begun to study how users engage with these options, but most work has focused on simple actions such as liking or sharing articles. We still know little about deeper forms of engagement, such as taking part in the reporting process or offering ideas and feedback. This paper, however, introduces a way to classify digital engagement based on how much involvement it requires. It uses survey data from Germany to explore which engagement options people use and how important they find them, and examines how these perceptions relate to trust in journalism.

Trust is vital for journalism in democratic societies. Without it, audiences may avoid the news or question its purpose. Studies show that trust is shaped by personal experiences, emotions, and whether people feel represented. Many groups say they do not feel heard by the media, which has led to calls for closer and more open relationships between journalists and the public. Yet levels of trust vary, and some groups remain deeply sceptical. Local journalism often enjoys higher trust than national outlets, partly due to closer contact with communities.

Audience engagement is often seen as a promising way to strengthen trust, but actual participation remains low. This paper therefore explores how often people use various options, how important they find them, and whether seeing journalism as open and audience-focused is linked to greater trust.

As a first step, the author looked at how people use different ways to take part in digital journalism. Overall, all options are used, but to very different degrees. Simple actions, including user comments, liking or sharing articles, or joining quick polls, are the most common. Options that demand more effort, such as sending photos or videos or producing material for journalists, are used far less. Many read comments weekly or monthly, but only a small number write comments themselves. Even for the most popular option, a significant number of people rarely or never engage.

When the author compared the actual use of these options with their perceived importance, an interesting gap appeared. Many respondents do not use participatory features, yet they still say these features matter. People tend to value tools that help them express their views or follow others’ opinions, even if they do not use them themselves. Surveys and polls are rated as most important, followed by sharing articles and reading comments. High-involvement options such as sending topic suggestions or writing e-mails are also seen as fairly important, even though few people use them. The least important option is writing one’s own articles. Overall, people seem to value the idea of engagement more than the act itself.

Next, the author asked how people judge journalism’s efforts to engage its audience. Many respondents hold a neutral view, and a significant number say they cannot judge these aspects at all. People are more likely to agree that journalists allow the public to express opinions or discuss current topics with them. They are less convinced that journalists moderate discussions or build a sense of community with the public.

Finally, the author examined whether the perception of journalism as audience-oriented shapes trust. The results show a clear link: trust is higher among people who feel that journalism listens and engages. Age and political views also matter: older respondents tend to show lower trust, and supporters of some political parties express far more distrust. Media habits play a role too: those who follow traditional news show higher trust, while heavy users of social or alternative media tend to trust less. Showing an interest in dialogue and community-building can support trust. At the same time, outlets face the challenge of creating engagement opportunities that audiences will actually use.

Uth, B. (2025). Hardly Used, But Highly Appreciated? Use, Importance and Effects of Engagement-Oriented Journalism. Digital Journalism, 1–23. https://doi.org/10.1080/21670811.2025.2605489